My HP Envy 7640 will print but not scan - tried all the obvious things HP suggests.

[Pindario]

My HP Envy 7640 will print but not scan - tried all the obvious things HP suggests.

I have had it about  8 years - should I just buy a new one?

[Elohi_NR]

Hi @Pindario,

Welcome to the HP Support Community. 

I'd like to help!

Please go through this document here and see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Penna]

My same problem.  I reinstalled the driver (and lost all my others) but I can't get it to be recognized as a scanner.  When I try to open the app, it either says it is already in use, or says it cannot find it.

A few months ago, I changed my wi-fi address and it now recognizes it and is on the network.  But the printer won't scan, and also I am unable to make a copy of any document as all I get is a page full of ink (so wasteful!)

Please help.  The printer was purchased in May 2021.

[Elohi_NR]

Hi @Pindario,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Elohi_NR]

Hi @Pindario

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

[Penna]

Please do not close this out.  I am still unable to scan.  I have tried everything but to no avail.  All  your suggestions and the doc you included for Pindario, I tried.  What else can I do?

[Elohi_NR]

Hi @Penna,

 Welcome to the HP Support Community. 

I'd like to help!

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!