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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-26-2023 12:03 PM - edited ‎09-26-2023 12:03 PM

HP Recommended

The document feeder is not working.  I load the document I want to scan in the feeder and I get a message that says it is loaded but when I hit scan, it does not feed the document into the scanner.  It just scans the blank glass.  It is a HP Envy photo 7855

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