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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-20-2022 06:15 PM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

When i scan pages through the ADF scanner on my printer I get a black line through the right side of the page about an inch thick, if I scan through the screen scanner the left half of the page is blacked out.. I just had to trash my old printer (which was the same one) because a co-worker broke it but i never had this problem with that one. Cleaned it off, set it up and the first scan came out messed up. On the other forums it says to clean the scanner glass and check for specs, which I've done several times and they're both spotless...Please help!

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1 REPLY 1

‎06-21-2022 03:38 PM

HP Recommended

Hello, and Welcome to the HP Support Community!

 

Sorry to be repetitious, but the usual suspect in a "black line through the ADF" issue is a piece of paper on the thin slit of the scanner window to the outer edge of the flatbed.

 

Try looking at this tutorial on cleaning the scanner glass: https://support.hp.com/us-en/product/hp-envy-7640-e-all-in-one-printer-series/6617267/document/c0534...

 

WyreNut

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Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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