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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎05-21-2024 08:01 AM

HP Recommended

My HP OfficeJet Pro 7740 is not Scanning

Category:
1 REPLY 1

‎05-23-2024 10:47 AM

HP Recommended

Hi @Snoopy527,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

When your HP OfficeJet Pro 7740 isn't scanning, it could be due to various reasons. Here's a step-by-step guide to troubleshoot:

Check Connection: Ensure that your printer is properly connected to your computer or network. If it's a wireless connection, make sure the Wi-Fi is working fine and the printer is connected to the same network as your computer.

Restart Devices: Sometimes, a simple restart can resolve connectivity issues. Restart your printer, computer, and router (if applicable).

Update Drivers: Make sure your printer drivers are up to date. You can download the latest drivers from the HP website.

Check Printer Settings: Ensure that the scanner settings on your printer are correctly configured. Refer to the printer manual for guidance on how to adjust scanner settings.

Software Issues: Sometimes, software conflicts can prevent scanning. Make sure there are no conflicts with other scanning software installed on your computer.

Check for Errors: Look for any error messages on the printer display or on your computer screen. These can provide clues about what's causing the issue.

Test with Another Device: If possible, try scanning from another device to determine if the issue is with your computer or the printer itself.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

 

.
Sneha_01- HP support
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