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    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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Flag Post

My HP Officejet won't scan, HP won't download software it says it needed.

HP Recommended

My HP OfficeJet 5255 has been a great printer and copier but I have never needed to scan with it until now. HP said it needed software upload,. so I tried that,  but it now indicates no solution. Can you help?

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@NoTechieMe

 

Welcome to the HP Support Community.

 

We would recommend you to try the HP Smart App: https://support.hp.com/in-en/document/c04675142

 

It's available for Windows and MAC Computers.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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