My HP scan does not work

[Frankie2012]

I can not find the update IP Adress iterm. My HP scan does not work but i can print normally. I use wireless communication. Please help me!

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

Can you try using a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Let us know if that works for your scan after doing this!

[Frankie2012]

Thank you for your support, i have done successfully.

[greenturtle]

Hi @Frankie2012,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!