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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-30-2020 09:25 PM

HP Recommended
Product: Officejet Pro 8620
Operating System: macOS 10.15 Catalina

Imac will not scan

Category:
1 person had the same question
1 REPLY 1

‎11-02-2020 11:31 AM

HP Recommended

@cgivey, Welcome to the HP Support Community!

 

  • To assist you better, which app are you using to scan from your MAC?
  • Do you get any errors while scanning?
  • Are you able to print?

 

For now, let us try these steps:

 

Try making a standalone copy from the glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Use one of the 3 methods shown in this document to scan from your MAC - How to scan

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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