My MFP M234sdw will not scan documents either from the feeder or glass. It will print from my compu

[Doc27]

My MFP M234sdw will not scan documents either from the feeder or glass. It will print from my computer.  I have turned the printer and Laptop on and off and rebooted to n avail.

[Jerry_57]

Hi @Doc27,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP MFP M234sdw is unable to scan documents from both the feeder and the glass, but it can still print. Here are some troubleshooting steps you can try:

Check Connections:
 

• Ensure that the printer is properly connected to your computer via USB cable or network. For network connections, make sure both devices are on the same network.

Restart Devices:
 

• Power off both the printer and your computer. Wait for about 30 seconds and then turn them back on to reset the connection.

Update Printer Software:
 

• Ensure that you have the latest drivers and software installed for your printer. You can download these from Official HP® Support.

Check HP App or HP Scan:
 

• If you are using HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site or HP Scan software, ensure it is up-to-date. Open the app and try scanning directly through the application.

Scan Functionality Check:
 

• Test scanning functionality via both the Auto Document Feeder (ADF) and the scanner glass. Sometimes, issues may affect one method but not the other.

Firewall and Antivirus:
 

• Temporarily disable your firewall or antivirus software to see if they are blocking the scanning service.

Driver Reinstallation:
 

• Uninstall and reinstall the printer drivers. Ensure you are using the correct drivers specifically for the HP MFP M234sdw.

Check Printer’s Embedded Web Server (EWS):
 

• Access the Embedded Web Server of the printer through a browser to check for any misconfigurations or alerts.

Settings Reset:
 

• Consider resetting the printer to its factory settings if none of the above solutions work (make sure to back up necessary settings).
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support