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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-15-2024 05:22 PM

HP Recommended
Operating System: Microsoft Windows 11

Hi, 

My MFP M577 scanner has just stopped working.  It appears to show code 8372108.  It won't send a scan to email. When it scans to USB, the resulting file is 1 kb.  

I am a basic user, so the more detail  you can give in any response would be greatly appreciated. 

Is there an app that I can use on my computer to see and modify the settings on the printer? 

Thanks in advance. 

3 REPLIES 3

‎07-15-2024 06:06 PM

HP Recommended

Is this a laserjet or pagewide model? The 577 model number has been used a couple of times. The error you post does not look like a laserjet error, but would like to confirm

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‎07-18-2024 08:11 PM

HP Recommended

Hi,

It is a Colour Laserjet Enterprise Flow MFP M577

Thanks. 

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‎07-19-2024 01:00 AM

HP Recommended

Where do you see the error? Is it on the control panel? This code does not match expected error codes from this model of printer. Can you post a picture?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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