My Officejet 8040 will not print or scan.

[OliveU]

I received an email a couple of months ago that my HP Officejet 8040 printer would not work after 12/7/20 due to something that I don't really remember. I have been an automatic ink customer for the last few years and the service has been very good from HP. Since the notification my scanner stopped working but the printer was ok until a week or so ago when it stopped working. I went through the print & scanning trouble shooting programs with no luck. I contacted HP and after about half an hour, I finally was able to speak to someone who seemed like he wanted to help. However, after around 45 minutes, I was cut off. Before I lost him, he did say that he checked my account and said that my service was NOT cut off. He referred me to another department which referred me to another one and finally my call was dropped. The first guy told me that I might qualify for a new free printer and that he would check to see if did, in fact qualify. Obviously, I never got an answer. There is absolutely nothing wrong with my printer and I think the problem lies with HP but I haven't been able to talk with anyone who can help. I think that the email from HP that I reference above saying that my printer would not be supported

after 12/7/20 is bogus and a bad business decision. All I want is for my printer & scanner to work. If there is anyone out there who can assist, I would certainly appreciate it. Thanks.

[Kumar0307]

@OliveU, Welcome to the HP Support Community!

Apologies for the inconvenience caused. Do you get any errors while trying to print or scan?

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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