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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Sandi20
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My Officejet Pro 9010 is scanning the odd page upside down via the document feeder.

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Officejet pro 9010
Microsoft Windows 10 (32-bit)

My HP officejet Pro 9010 is scanning the odd page via the document feeder upside down.  It just seems to be random.  Why is it doing this?  Has it gone a bit crazy.  The printer/scanner is probably 6 months old.

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Betty0610
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@Sandi20

 

Welcome to the HP Support Community.

 

Are you able to copy well from the feeder?

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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greenturtle
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Hi @Sandi20 ,

Thanks for using the HP Support Community.  Apologies for jumping in here.

 

Are you using HP Smart app to scan?  If so, please check out this example that will help to resolve the issue:

https://youtu.be/Uz7Rz8C8fH8

 

Hope that helps!

 



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
Click on the link to subscribe and get the latest video uploads:https://goo.gl/y4Rcn1Remember to like and share the video if you know of friends that would f...
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basha210
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my office jet printer/scanner 8025 randomly scans documents upside down, whether i am scanning one document or a group of documents.  how do you rotate ?

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greenturtle
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Hi @basha210 ,

Thanks for using the HP Support Community.

 

Please check out the resource mentioned in the above post.

 

Thanks,



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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