My all-in-one keeps scanning even couple of minutes

[msanie]

My all-in-one keeps scanning even couple of minutes.  I tried reseting (unplug, wait, plug) and it didn't work. It's running the latest firmware.

HELP!

[Nal_NR]

Hi @msanie,

Welcome to the HP Support Community. 

I'd like to help!

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE: HP recommends plugging the printer directly into a wall outlet.

Turn on the printer to complete the reset.
 

Update the firmware

If the issue persists, then it could be a hardware issue. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[msanie]

Thank you, Elohi_NR.  I had already tried all that.

What I ended up doing is the following:

- Factory reset

- After I set up everything (internet/WIFI access, etc.), the recurring scanning was still happening

- Once I logged into the HP Instant Ink, the recurring scanning stopped

I do appreciate your prompt response.

[Nal_NR · Accepted solution]

Hi @msanie,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name, or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!