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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Windows 11 Support Center.
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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

The scanner on my HP Officejet Pro 6970 has been working fine.  Now I am getting an error message saying the computer is unable to communicate with the scanner.  When I try to download the HP Print and Scan doctor the download fails.  I am running Windows 10 (64bit)

5 REPLIES 5
HP Recommended

I think problem is caused by latest windows 10 update which came on about 18th November. I eventually solved problem by uninstalling this update, and everything is now back working fine. If I reinstall update the scanner again will not connect to computer. Hope this helps.

HP Recommended

Woodworker5

I believe your description is exactly what happened to me.  It was around November 18 and I noticed that a Windows 10 update had taken place.  I had not had any problems before this.  I am not very computer savy so how did you uninstall the update?

 

HP Recommended

I have the same problem and have no idea how to uninstall the latest update. Is there a fix without uninstalling the update?

HP Recommended

LeslieP1,

I don't know how to uninstall the latest window update.  I have asked Woodworker5 how he did it.

 

HP Recommended

I fixed the problem by downloading HP Smart Scan.

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