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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 10 (64-bit)

I have a three month old HP ENVY Inspire 7900 printer.  I need to use the document feeder to scan documents.  It has worked in the past month. The printer acknowledges that the document is in the document feeder correctly.  When I select the scan button the printer immediately starts scanning the flat bed and doesn't even try the document feeder. Knowing that, I still did everything Google said to do.  The paper is correct, clean and properly entered.  The rollers have been cleaned.  The printer has been unplugged and reconnected.  The computer is accepting and correctly filing the blank scans the printer is sending it.  What else do I need to do?

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