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    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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My new HP OfficeJet 8025 will not pull the paper from the feeder tray so I can scan document

HP Recommended
HP OfficeJet 8025 all-in-one

I have a brand new HP OfficeJet 8025 all-in-one printer but the scanner is not working.  It will not pull the paper from the feeder tray.  I have unplugged the printer several times.  I tried putting the document on the glass, but the scanner itself does not seem to be working.  H-E-L-P.  Thanks.

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Message 2 of 2
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HP Recommended

@NottooTechy, Welcome to the HP Support Community!

 

Are you able to print?

HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Kindly perform the steps mentioned in this document - ADF does not pick paper or feeds in too many sheets

 

Check the scanner bar functionality

 

Perform a visual test of the scanner mechanism to see if it is jammed.

  1. Remove any original documents or photos from the scanner glass.
  2. Lift the scanner lid slightly, and then press the Copy button or icon.

If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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