• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎02-10-2026 10:08 PM

HP Recommended

My officejet printer 4650 stopped scanning; no apparent reason

Reply
1 REPLY 1

‎02-10-2026 10:57 PM

HP Recommended

Restarv Everything.

  • Turn off the printer.
  • Unplug it from power for 60 seconds.
  • Restart your computer.
  • Plug the printer back in and turn it on.

Check Printer Connection.

If using wifi:

  • Make sure the printer and computer are connected to the same wifi network.
  • Print a network configuration page to confirm the connection.

If using UCB:

  • Try a different USB port.
  • Replace the USB cable if possible.

Use the HP Scan App instead.

  • Download and install the HP Smart App from:
  • Microsoft Store (Windows).
  • App Store (Mac).
  • Open HP Smart → Select printer → Try scanning.

Update or Reinstall Driver.

  • Go to the HP Support website.
  • Search: HP OfficeJet 4650 drivers.
  • Download the latest Full Feature Software & Drivers.
  • Uninstall old HP software first (Control Panel → Programs).
  • Restart the computer.
  • Install a new driver.

Check Windows Services.

  • Press Windows + R
  • Type services.msc
  • Find Windows Image Acquisition (WIA)

Make sure it is:

  • Running
  • Startup type = Automatic

If not, start it.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.