My printer HP smart tank 720 has error E5

[sofiabenavidesh]

My printer HP S-Mart tank 720 has an error E5 and can’t scanning and copyng 

[zoey7886]

@sofiabenavidesh, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Smart Tank 720 that has E5 error! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The E5 error on your HP Smart Tank 720 printer indicates that the scanner is not working. To resolve this issue, follow the steps below:

Restart the Printer:

• Turn Off the Printer: Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
• Unplug the Power Cord: Unplug the power cord from the power source.
• Wait for 60 Seconds: Allow the printer to remain disconnected for about 60 seconds.
• Reconnect the Power Cord: Plug the power cord directly into a wall outlet and to the printer.
• Turn On the Printer: Press the power button to turn on the printer.

Try to Scan Again:

• Reattempt to scan and check if the error persists.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,