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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎04-14-2022 11:30 AM

HP Recommended
Product: HP DeskJet Ink Advantage 3835 All-in-One Printer

My printer is not working with high glossy paper and hang with scaning i want to repair it at my office

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2 REPLIES 2

‎04-20-2022 08:53 AM

HP Recommended

Hi@user16042022,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issues with the HP DeskJet Printer with high glossy paper and looking for repair.

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link https://support.hp.com/us-en/contact-hp

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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‎04-20-2022 11:21 AM - edited ‎04-21-2022 12:08 PM

HP Recommended

Hi, according to my experience with HP DeskJet Ink Advantage 3835 it is not scanning high weight glossy paper. As we are using it at top follow mod apk office. But due to this reason we are going to change it. And another thing is we are using light weight printer for it so that to continue our work.

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