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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎04-29-2024 09:19 AM - edited ‎04-29-2024 10:54 AM

HP Recommended

I've tried using the glass and the feeder to scan a one page document as PDF. The image looks fine initially on my HP app. When I open the file, The page is blown up to a much bigger font and now on one and a half pages with no margins. I am on my fairly  nwe HP computer which runs Microsoft windows 11. I have tried turning the printer off then on as well as unplug the printer while on and waiting at least 30 seconds to turn it back on. I have also restarted my computer. After the file is opened, I am unable to edit the pdf to make it fit the page. Please help!

 

Update: I just tried saving a PDF from an email and I am having the same issue with the font being blown up and taking up multiple pages. And nothing is lining up like it should. Please help me, this is so frustrating

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