My printer says it can not find the alignment page

[Kathy148]

My printer prints out a blank page. I have reset several times. The alignment page has red arrows with "IMPORTANT" on the bottom that point to an empty space. I have tried to align it and then says it can not find the alignment page. Anyone know what I'm doing wrong or that I'm not doing?

[Betty0610]

@Kathy148

Welcome to the HP Support Community.

Try the steps from here: https://support.hp.com/in-en/document/c04855186

Does the same happen while copying?

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[amf2]

I tried all those things including resetting to factory, reinstalling printer, checking inst ink levels, cleaning printheads and I still get the alignment page with the important!  two arrows and the numbers 1 and 2 in circles. Anything else I can try

[KrazyToad]

Thank you for keeping us posted

If the issue persists after all the troubleshooting steps, please contact HP Support for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you