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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-30-2023 07:28 AM

HP Recommended

This printer has scanned thousands of pages to mail. Today, it suddenloy gives a security error when trying to do so. Suggests to update the server security settings, or to switch off the security . Have discovered you can do that via the embedded software page, behind the ip address of the printer. Updated it all, and tried all valid combination of e-mail address, password, port number. Even tried creating a new non-**bleep** address, switching off /on the 2-factor authentication on **bleep**... everything, but it seems this printer can suddenly no longer correctly pass on a combination of account & password to an smtp server... What can I do? 

1 REPLY 1

‎10-30-2023 07:33 AM - edited ‎10-30-2023 07:36 AM

HP Recommended

You need to use the "app password" that att, y.ahoo or g.m.ail use when two step is enabled.

 

Bring up the browser and create the app password.  Use that password on the printer.  You might have to look at the ISPs web site to find the setting for SMTP.  If using outlook on a PC then the same "app" password and settings are used for the printer as used on the PC.

 

 

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