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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

My printer is Hp 8013

1 REPLY 1
HP Recommended

Hi @Ntoys,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If your HP 8013 printer is experiencing issues with making copies, printing, and scanning, and it's constantly self-maintaining without completing any tasks, there could be several reasons for this problem. Here are some troubleshooting steps you can try.

 

  • Restart the Printer: Sometimes, a simple restart can fix minor issues. Turn off the printer, unplug it from the power source, wait for a few minutes, and then plug it back in and turn it on.
  • Check for Paper Jams: Open the printer's access doors and check for any paper jams or obstructions in the paper path. Clear any jams carefully, following the printer's manual instructions.
  • Check Ink or Toner Levels: Ensure that the ink or toner cartridges are installed correctly and have sufficient ink or toner levels. Replace any cartridges that are low or empty.
  • Clean the Print Heads: If the print quality is poor or if the printer is not printing correctly, you may need to clean the print heads. Refer to your printer's manual for instructions on how to do this.
  • Update Printer Firmware: Check if there are any firmware updates available for your printer. Sometimes, updating the printer's firmware can resolve various issues.
  • Reset the Printer: Resetting the printer to its factory settings may help resolve persistent issues. Refer to your printer's manual for instructions on how to perform a reset.
  • Check for Software Updates: Ensure that the printer drivers and software on your computer are up to date. Visit the HP website to download and install the latest drivers and software for your printer model.
  • Perform a Print Head Alignment: If the printer is producing blurry or misaligned prints, perform a print head alignment to correct the issue.

 

By following these steps, you should be able to troubleshoot and resolve the issues with your HP 8013 printer.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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