My scanner bar is not moving - is it worth repairing as it is out of warranty

[SaBuck1]

My printer shws that the scanner is not working - error 21345. After following the self help guide it shows that my scanner bar lights up but is nt moving so seems broken. My printer is out of warranty  s it possible/worth repairing the scanner bar as all other functions still work?

[Pallipurath]

Hi @SaBuck1,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that your printer's scanner bar is not moving and shows an error 21345, it’s important to weigh the options of repair, especially since your printer is out of warranty. I would request you to please follow the steps:

Restart the Printer

• Turn off the printer and unplug it.
• Wait 60 seconds.
• Plug it back in and turn it on.
• Check if the error is cleared.

Check for Obstructions

• Open the scanner lid.
• Make sure nothing is blocking the scanner bar.
• Clean the scanner glass if needed.

Update Firmware

• Visit the official HP Support website.
• Search for your printer model.
• Download and install any available firmware updates.

Reinstall Printer Software

• Uninstall the current printer drivers from your computer.
• Download and install the latest drivers from the HP website.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!

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Regards

Pallipurath.