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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Jeff1970
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My scanner does not pull the paper in, but it sounds like it is.

HP Recommended
Laser Jet Pro MFP M479fwd

Don't have much more to say.  The scanner sounds just like it should when it scans normally, but it just does not pull the paper in.  I looked under the hood and cleaned the rollers.  It was perfectly clean since I have only had the printer for a few months.

 

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Anderson_CR
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HP Recommended

Hello,

 

Hope you are well, is it happening the same if you attempt to make a copy from the ADF? 

if so, most probably is a faulty ADF. As you mentioned, open the top cover and clean up the rollers and make sure there is no paper blocking the paper going inside the printer. Mechanically the printer lift the page loaded so it will be grabbed to go inside and go thru the paper path. 

If issue persists after the recommendations, please check on the printer warranty on this link ,  and reach out tech support at 8003345144 or reach an authorized service provider for scanner replacement. 

 

Regards,

I am an HP employee
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