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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-04-2021 05:55 PM

HP Recommended
Product: Laser Jet Pro MFP M479fwd

Don't have much more to say.  The scanner sounds just like it should when it scans normally, but it just does not pull the paper in.  I looked under the hood and cleaned the rollers.  It was perfectly clean since I have only had the printer for a few months.

 

Category:
1 REPLY 1

‎04-09-2021 04:45 PM

HP Recommended

Hello,

 

Hope you are well, is it happening the same if you attempt to make a copy from the ADF? 

if so, most probably is a faulty ADF. As you mentioned, open the top cover and clean up the rollers and make sure there is no paper blocking the paper going inside the printer. Mechanically the printer lift the page loaded so it will be grabbed to go inside and go thru the paper path. 

If issue persists after the recommendations, please check on the printer warranty on this link ,  and reach out tech support at 8003345144 or reach an authorized service provider for scanner replacement. 

 

Regards,

I am an HP employee
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