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My scanner had a virus, we cleared the virus and now it is not scanning.

HP Recommended
HP Office jet pro 9015
macOS 10.13 High Sierra

Scanner not scanning after we removed a virus from the printer. 

Level 17
Level 17
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HP Recommended


Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Scan menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:


May you see any difference then?



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