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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎11-11-2020 06:32 AM

HP Recommended
Product: HP Officejet 5745
Operating System: Microsoft Windows 10 (64-bit)

My scanner worked fine until this week.  I have been having issues with the Network Printer going offline.  I have had to trouble shoot several times to fix it and reset it online.  Now it will not scan.  I  have tried everything.  The web site is too confusing. It says there is a hardware issue but this is wireless on WiFi.  HELP!

Category:
1 REPLY 1

‎11-19-2020 11:33 AM

HP Recommended

Hi @savra,

 

I'd like to help!

 

To assist better -

  1. Are you able to make copies using the printer?
  2. What is the exact error message you are receiving?
  3. Are you trying to connect your printer to your home network, public network or without a router?
  4. What is the status of the wireless light on the printer, steady or blinking?
  5. Is the printer connected to a home or public network?

 Let me know!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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