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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Mitra17
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My scanner shows error that my email address and password is not valid

HP Recommended
Color Laserjet pro MFP
macOS 10.12 Sierra

I have color Laserjet pro MFP printer. It was scanning food before. But now suddenly it shows “ username or password is incorrect. Ensure both user account and password are valid”. 
 What can I do so my scanner work again. 

thank you

 

2 REPLIES 2
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

Hi @Mitra17,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Mitra17
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HP Recommended

Model name is “HP color Laserjet pro MFP M281cdw” . Please let me know how I can run the check up and fix it. 

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