My scanner was working but today I found a massage " HP Smart cannot scan from this printer"

[RAMY-1988]

HP DeskJet 2320

HP Smart cannot scan from this printer 

[Nal_NR]

Hi @RAMY-1988,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP DeskJet 2320 is unable to scan using the HP Smart app, there are several steps you can take to troubleshoot and resolve the issue:

1. Ensure Printer and App are Up-to-Date

• Make sure your printer firmware and HP Smart app are updated to the latest versions.

2. Check Connections

• Ensure the printer is properly connected to your computer via USB.

3. Restart Devices

• Turn off the printer and the computer.
• Unplug the power cord from the printer and wait for 60 seconds.
• Plug the power cord back in and turn on the printer and the computer.

4. Check HP Smart App Permissions

• Ensure that the HP Smart app has the necessary permissions to access the scanner.
  • On Windows, go to Settings > Privacy > Camera and ensure that HP Smart has permission to use the camera.
  • On macOS, go to System Preferences > Security & Privacy > Privacy and check that HP Smart is allowed to access the scanner.

5. Run HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor from the HP Support website. This tool can diagnose and fix common issues with scanning.

6. Check Windows Image Acquisition (WIA) Service

• Ensure that the Windows Image Acquisition (WIA) service is running.
  • Press Win + R, type services.msc, and press Enter.
  • Scroll down and find Windows Image Acquisition (WIA).
  • Right-click and select Properties.
  • Ensure the Startup type is set to Automatic and the service status is Running.

Kindly check the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @RAMY-1988,

7. Reinstall the Printer Driver

• Uninstall the current printer driver:
  • Go to Control Panel > Devices and Printers.
  • Right-click your HP DeskJet 2320 and select Remove device.
• Download and install the latest driver for your printer from the HP Support website.

8. Use Windows Scan App

• Try using the built-in Windows Scan app to see if the issue is with the HP Smart app.
  • Download and open the Windows Scan app from the Microsoft Store.
  • Follow the on-screen instructions to scan your document.

9. Check for Windows Updates

• Ensure your computer is up to date with the latest Windows updates.
  • Go to Settings > Update & Security > Windows Update and check for updates.

For more details, Please check these documents:

•  'Another program has control of the scanner' Message Displays
•  'Feature Unavailable' displays in HP Smart (Android)
•  'Scanning is Currently Unavailable' displays in the HP Smart app (Windows, macOS)
•  HP Smart scan button not working or preview not loading (Android)
•  No Scan Options message (Windows)
•  Resolve scan quality problems on HP printers

Hope this helps!

If none of the above steps resolve the issue, there might be a more serious problem with the scanner hardware. Contact HP customer support for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.