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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎07-05-2023 12:48 PM

HP Recommended
Product: HP LaserJet Pro MFP M29w Printer
Operating System: Microsoft Windows 10 (64-bit)

The scanner on LaserJet Pro MFP M29w printer my will only scan 1/4 page- or credit-card sized documents.

Category:
1 REPLY 1

‎07-07-2023 07:46 PM

HP Recommended

Hi @Steve675,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

If your LaserJet Pro MFP M29w printer scanner is only scanning a quarter-page or credit-card-sized documents, there could be a few possible reasons for this issue. Here are some troubleshooting steps you can try to resolve the problem.

 

  • Check the settings: Ensure that the scanning settings on your printer are configured correctly. You may need to adjust the paper size, scan area, or resolution settings to capture the entire page. Refer to your printer's user manual for instructions on adjusting the scanning settings.
  • Reset the printer: Sometimes, a simple reset can help resolve scanning issues. Turn off the printer, unplug it from the power source, wait for a minute, and then plug it back in. Power on the printer and try scanning again.
  • Update printer firmware: Outdated firmware can sometimes cause scanning problems. Visit the manufacturer's website and check if there are any available firmware updates for your LaserJet Pro MFP M29w printer. If updates are available, follow the provided instructions to install them.
  • Reinstall printer drivers: Corrupted or outdated printer drivers can also lead to scanning issues. Try uninstalling the printer drivers from your computer and then reinstalling them. You can usually find the latest drivers on the manufacturer's website.
  • Try different scanning software: If you're using a specific scanning software, try using a different one to see if the issue persists. Sometimes, compatibility problems between the printer and the scanning software can cause scanning limitations.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

 

Raj_05
HP Support Community Moderator
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