My scans now have a black screen until you scroll down.

[valadi14]

My scans now have a black screen until you scroll down. SO I have to use a flash drive to go between my scanner and computer, due to the fact they won't talk over WIFI  or wired network (a whole other story). I have restarted the computer, I have restarted the printer, I have reformatted the USB stick. My scans come through with an initial black screen ans when you scan down they will appear. I have to send these scans to customers and this isn't acceptable. Has anyone experienced anything like this and have any suggestions?

[Echo_Lake]

@valadi14

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

If you have already performed the steps from the document: https://support.hp.com/in-en/document/c04100778  and the issue persists, it could be a hardware failure. 

Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/ 

Hope this helps!              
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