Não tem a opção de digitalizar por e-mail nas configurações da impressora

[rafael9117]

Olá, boa tarde!

Estamos com problema para digitalizar via e-mail.

Utilizamos o site de vocês que indica a onde está a opção para configurar o smtp para enviar no e-mail.

Porém ao acessar as configurações da impressora via web ou pelo servidor web incorporado, não conseguimos encontrar a opção que realiza essa configuração.

A impressora em questão é uma hp ink tank wireless 410 series.

Poderiam nos auxiliar com isso?

Att

Rafael Rodrigues

[Raj_05]

Hey

Hope you are doing fine!

Thank you for visiting our English HP Support Community. It would be ideal if the post were in English so that other HP product users like you can also benefit from the information provided here. It would also be advisable to post your question in English to ensure a quick response.

We understand that English is not your primary language, so we advise you to use an online translator of your choice to post in the language of our community.

Thank you for your understanding.

Regards

[rafael9117]

Hello, good afternoon! We are having trouble scanning via email. We use your website, which indicates where the option to configure SMTP to send via email is. However, when accessing the printer settings via the web or through the embedded web server, I was unable to find the option to perform this configuration. The printer in question is an HP Ink Tank Wireless 410 series. Could you help us with this? Attention Rafael Rodrigues

[Garp_senchau]

@rafael9117, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Before you begin:

1. Ensure the printer is connected to the same network as your computer.
2. Gather necessary SMTP information, including the server, port, user name, and password. If you do not have this information, contact your email/Internet service provider.

Method to configure Scan to Email using HP Embedded Web Server:

Access the HP Embedded Web Server (EWS):

• On your printer, locate the IP address by accessing the control panel: For wired connections, check under Ethernet settings; for wireless connections, check under Wireless settings.
• Enter this IP address into a web browser's address bar to open the EWS. You might need to continue even if the browser flags the site as unsafe.

Configure Outgoing Email Profiles:

• Navigate to the "Scan" or "Administration" tab.
• Select "Outgoing Email Profiles" and click "New."
• Enter the required information such as your email address and display name.
• Provide SMTP server details – server address and port number. Ensure secure connection (SSL/TLS) if needed.
• Test the configuration by selecting "Save and Test."

Set Up Email Preferences:

• Define email message preferences like Subject, Body, File Attachment size, etc.
• Add contacts to the Email Address Book if necessary.

Reference: HP printers - Print with HP ePrint | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,