Need help setting up scan to email

[Ken2102]

Need help setting up scan to email and fax

[Hawks_Eye]

Hi @Ken2102 

Welcome to the HP Support Community! Thanks for posting your query! 

We're here to help you get back up and running.

Let’s make sure we get everything lined up before diving into the setup. I’ll ask a few quick questions to understand your environment and the device you’re working with:

Device details:

• What’s the exact model of your HP printer or multifunction device?
• Is it connected via USB, Ethernet, or Wi-Fi?

Scan to Email:

• Are you trying to use Scan to Email directly from the printer’s control panel, or through software on your computer?
• Do you have an email service in mind (e.g., Gmail, Outlook, custom domain)?
• Is the printer on a home network or a business network with a mail server?

Fax setup:

• Does your printer have a physical fax port (RJ-11) and is it connected to a landline?
• Or are you trying to use digital faxing (e.g., HP Digital Fax, eFax, or Windows Fax and Scan)?
• Do you want to send, receive, or both?

Computer environment:

• Are you using Windows or macOS?
• Do you already have HP Smart or full-featured drivers installed?

Once I have these details, I’ll tailor the setup steps to your exact situation.

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.