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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-05-2025 11:30 AM

HP Recommended

While a flight, I scanned many invoices from the camera of my mobil HP app

i sent them using “share” to my personal email and dispossed the original doc 

once I landed, I realized none of document was delivered….is there any way to recover what was scanned? Did the HP app keep a record of what was scanned? Need urgent help please

many tks!!!

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1 REPLY 1

‎05-06-2025 03:07 PM

HP Recommended

Hi @RBK19 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

That’s a tough situation. The HP Smart app does not automatically save scanned documents unless they were manually saved or backed up. However, here are a few things you can try:

Possible Recovery Steps

Check HP Smart App History

  • Open the HP Smart app and look for a recent scan history or a temporary folder where unsaved scans might be stored.

Search Your Email’s Sent Folder

  • If you used the Share feature, check your email’s Sent or Drafts folder to see if the documents were saved there.

Check HP Cloud or Backup Services

  • If you had HP Smart’s cloud backup enabled, your scans might be retrievable from HP’s cloud storage.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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