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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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officelab
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New printer can't send faxes

HP Recommended
Microsoft Windows 10 (64-bit)

I have attempted to set up the fax feature on my HP OfficeJet Pro 6978, but every time I try to fax it says `No Answer`

Can you help my troubleshoot please.

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Dragon-Fur
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HP Recommended

@officelab 

 

Edits - Add content / links for HP Smart / HP Mobile Fax (later in this message)

 

Fax is one of the subjects for which there is a lot of information available.

 

Some of the basics

  • Fax requires a landline connection.
  • Fax requires a two-wire phone cord (available at most online merchants).  Typical "not fax" phone cords are 4-wire.
  • Fax phone cord must be corrected connected (Page 117) in the manual.

 

Open your printer manual:

User Guide

Troubleshooting for Fax - starting on Page 115

 

More help...

Category Troubleshooting > Select Topic Fax

 

Several documents available, including...

At least in the USA, the Fax Test can be used to send a "fake fax" to test the fax setup.

 

 

What else?

HP Mobile Fax might be a viable option for you.

 

References / Resources

 

HP Smart for Windows

 

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

  • Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
  • Latest versions of HP Smart require that you be signed into the application

 

HP Smart Tasks for Windows and HP Smart Mobile

Where available, Smart Tasks can be configured for several print tasks.

  • Print: Send a print job to your printer.
  • Email: Send an email message or attachments.
  • Save to: Save a file to a cloud storage account, such as Google Drive or Microsoft OneDrive.

 HP Printers - HP Smart: Use Smart Tasks

 

 

➡️ ➡️ HP Smart – Mobile Fax – Information, Sign-up, Terms of Service

 

  HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

 

Sections of Interest include:

  • FAQ > Section What does the Mobile Fax service cost? 
  • Below section FAQ > More FAQs

and

 

Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first - Find your printer in the list of printers and supported applications

HP Printers - Mobile Printing Solutions Compatible with HP Printers

 

HP Smart - iOS and Android >>> Download, How-to. Videos, and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6978 All-in-One Printer 

 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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