New printer cannot print after trying to set up

[AliciaJeremiah]

product name: hp deskjet 2600

Resume button and cancel button keeps on blinking red 

printer error each time i try to print

this is a new printer and i did not print a single document yet

i am unsure which part of the setup i did wrong

it keeps on saying i have an unexpected configuration problem

[asmita6658]

Hi @AliciaJeremiah

Welcome to the HP Support Community. I'd be happy to assist you with the printer error. 

Please try these steps -

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

You may also refer to this document - HP DeskJet 2600 Printers - Blinking Lights

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[AliciaJeremiah]

hi i tried your solution but it still does not work 

the resume and cancel button are still blinking

i managed to get the connection button to stop blinking

i tried to install  the software for the printer but it failed to do so at the last part so i dont think the setup is complete 

although at one point ...after some failed troubleshooting , it did say that my printer setup is complete 

however, when i tried to print a document, the printer just made a sound and still could not print

hope to hear from you soon

Thank you

[asmita6658]

@AliciaJeremiah

Does the copy works? 

Let me know. 

[AliciaJeremiah]

hello again,

nope the copy does not work 

it will detect that i want 1 copy but then the resume and cancel button will start blinking again

i even tried the steps on the hp video of what to do if printer doesnt pick up paper

and cleaned the grey rollers

however i think picking up the paper is not the  problem as the paper icon does go away when i load paper in.

please help me with further suggestions on what to do next

thank you

[asmita6658]

@AliciaJeremiah

Appreciate you trying the steps to resolve the issue.

I'd suggest you Contact HP in your region regarding the service options for your printer.

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!