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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Traveller64
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Newly installed printer will not allow access to scanning

HP Recommended
HP Pavilion & HP Envy 6230 Photo all in one
Microsoft Windows 10 (32-bit)

Although it took me an age, I finally got my new HP Envy 6230 Photo all in one installed and HP Smart now finally recognises it as online and available. When I select Scanning from the HP Smart App the error message is 

Scanning is currently unavailable, please select home to check your printer is connected  and active, once connected return here to scan

Despite my printer being connected to my WiFi and connected to my laptop

Traveller64_1-1617364502815.png

 

2 REPLIES 2
greenturtle
Level 15
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HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-photo-6200-all-in-one-printer-ser...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

This resource will be useful :

https://www.youtube.com/watch?v=QQDg9R-o1zU

 

Hope that helps.



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
Click on the link to subscribe and get the latest video uploads:https://goo.gl/y4Rcn1This tutorial shows how to connect the HP Envy Photo 7800 seriesprinter ...
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Traveller64
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HP Recommended

Installed all drivers but the installation process still does not find my printer.

Despite all networks being connected. WiFi is working fine and HP smart can see my printer. 

I can print via HP Smart but scanning is still showing as unavailable.

 

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