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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-02-2023 10:59 AM

HP Recommended
Product: HP Pavilion dv7t-6c00 CTO Entertainment Notebook PC

I do not see the option for OCR.

Will this fix the problem?  If i download install Webpack 32 4 116_1-Full_Webpack.exe.

I do not understand the option for IRIS. How do we access it free of charge and what does it do??

Best regards

Category:
1 REPLY 1

‎02-08-2023 06:39 AM

HP Recommended

Hi @ButWhyNow,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number of your HP Product (if you need help, click here for information on how to find your model number model).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.


- Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.

- Let me know the version of the operating system installed on the computer. 

- Connection method - USB, physical LAN, or wireless?
- Error messages (if any) on the unit. 


Take care and have a great day ahead.

Rainbow23 - HP Support.
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