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    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Level 6
294 228 8 20
Message 1 of 4
165
Flag Post

No Scanning with Full Featured Drivers

HP Recommended
HP OfficeJet 3830 All-in-One Printer
Microsoft Windows 10 (64-bit)

This and other HP Printers won't scan with the "Print and Scan Driver and Accessories" Full Featured Drivers on Windows 10, all recent versions: 

OJ3830_Full_WebPack_1119.exe

 

HP Smart App works well enough I guess but has anyone had success installing the Full Featured Driver and be able to Scan?  And the HP Smart App makes you sign up for an account, I assume this is HP's way of forcing an account.

3 REPLIES 3
HP Support Agent
HP Support Agent
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Message 2 of 4
Flag Post
HP Recommended

@pcpunk, Welcome to HP Support Community!

 

I recommend you delete the driver and root level and retry, follow the steps below: 

  

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for an HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Use this link to download and install the new driver. Configure the printer and try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Author
Level 6
294 228 8 20
Message 3 of 4
Flag Post
HP Recommended

What driver are you telling me to delete/uninstall, the basic one Windows tries to install right away?  

 

I found this info already, I'm sure it was a post of yours, but I didn't keep the Link.  I did keep the text for my notes thanks!

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HP Support Agent
HP Support Agent
16,633 16,614 1,291 1,303
Message 4 of 4
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HP Recommended

@pcpunk

 

No, the steps above are to remove the already installed printer drivers from the computer and reinstall them fresh from the website.

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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