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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Strick_01-
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Message 1 of 2
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No address book available when scanning

HP Recommended
HP Officejet Pro 9015e
Microsoft Windows 7 (64-bit)

I cannot scan to email without putting in an email address manually.  The Address Book is empty.

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Dragon-Fur
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Message 2 of 2
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HP Recommended

@Strick_01- 

==============================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not post any private information in our very public Community.

These people might be scammers trying to steal your information / money.

=====================================================

 

Windows 7 doesn't support all the ways Scan to Email can be used.

 

For example, Windows 10 supports HP Smart - the application supports Scan to Email using an (sender) email address you have added to Windows Mail.

 

What to do?

 

Try / Consider...

 

This printer supports Digital Send

 

If the printer is on your network,

Use the Embedded Web Server (EWS) to configure Scan-to-Email / profiles.

 

Example

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Scan > Scan to Email >  Settings / Scan to Email Setup

 

In subsection Address Book

Add email address(es) - each address added separately, one address per line.

Optional > Create a Group > Add one of more of the individual email addresses to the group.

 

Example - EWS - 9025 - Scan to Email / Address Book

EWS_9020_Scan-to-Email_Setup_1EWS_9020_Scan-to-Email_Setup_1

 

References / Resources

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9015e All-in-One Printer 

Dragon-Fur

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