cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
2 1 0 0
Message 1 of 4
92
Flag Post

Solved!

No editing possible after scan

HP Recommended
Office Jet Pro 9020
Microsoft Windows 10 (64-bit)

I have no idea why suddenly it is no longer possible to edit my scans.

Everything else works as always, but when I press the EDIT button, I only have a white window with EDIT in the top left corner. Mouse still works, but there are no options. The HP Smart App has to be closed and I have to start from the beginning again. Pretty annoying that a complete new software installation from printer and app hasn't solved this so far.

3 REPLIES 3
Level 16
Level 16
29,423 29,158 2,611 9,707
Message 2 of 4
Flag Post
HP Recommended

@BikeMike 

 

HP Smart > Scan > Edit has been broken for a while.

 

When HP figures out how to fix the several issues, we will see a better result.

Meanwhile, either fight with it or use a different application.

 

Yes, I know - no one likes it, those of us who use the edit feature are unhappy.

 

A couple of ideas

 

NOTE:  I understand this is not what you want - the information is provided FYI

 

 

HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

 

Windows Scan  Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

 

Paint (mspaint)

  • Find software on your computer >  Paint
  • Paint can be sued to scan - it is not a perfect choice in some ways - it does work and it won't surprise you.

 

What else?

 

Irfanview > Brilliant Free Photo Viewing and Print Software

 

 Irfanview provides an exceptional software experience that can be used for a variety of scan and print tasks, including the “Mirror” or horizontal flip function plus several other options not found elsewhere.

 

Irfanview can make use of HP Twain Scan .

 

  • Create a Restore Point (optional, recommended)
  • Download the appropriate version (32bit or 64bit) of the program from the Website and install the program
  • Additional information at the website, including:  FAQ

 

 

NOTES

  • Both 32bit and 64bit versions for Windows are available.
  • Irfanview is also available as an Windows 10 Application from the Microsoft Store

 

For example,

Irfanview 64bit version – Information and Download

Software and All Plugins for 64bit version:  https://www.fosshub.com/IrfanView.html

 

 

Includes Plugin for creating Multiple-page PDF files for images (Poster or large paper printing)

 

Includes access (where available) to Scan with HP Twain > Adjust settings > Save

 

How to find Help within the Irfanview software

 

Once installed, open the software > tab Help

 

Example help entry:

Vertical/Horizontal Flip

  • Click on the Image Menu, then Vertical Flip. The image will turn upside-down. The left/right orientation will stay the same.
  • Click on the Image Menu, then Horizontal Flip. The image will turn side-to-side, as in a mirror.

 

Note: The effect can be used on a smaller portion (rectangle selection) of an image, as well as the entire image.

 

============================================================

 

HP Twain – Scan software

 

Where available, HP Twain is part of the Full Feature Software for your printer.

After the Full Feature Software is installed,

If the software is included, HP Twain is available in the same folder as HP Scan.

For example: 

C:\Program Files (x86)\HP\HP OfficeJet Pro 9020 series\bin

 

NOTE:  Replace the sample printer name with your printer

 

NOTE 2:  When installed, HP Twain also works with  Irfanview  software.

 

Scan for Photo and Document are very similar.

HP Twain is quite similar to HP Scan (Part of the Full Feature Solution).

 

9025_Twain_Scan_Menu_19025_Twain_Scan_Menu_1

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9020 All-in-One Printer series 

 

Thank you for participating in the HP Community.

Reminder:  The Community is not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

Reply
0 Kudos
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks a lot! Great options.👍

Reply
0 Kudos
Level 16
Level 16
29,423 29,158 2,611 9,707
Message 4 of 4
Flag Post
HP Recommended

@BikeMike 

 

You are welcome.

 

If you can deal without some of the fancy HP Smart options included in the Scan feature,

HP Scan and Capture works and includes a decent scan window.

 

Stay Safe.

 

General example (color switched off for the test)

Photo scanned as document > rotated after scan

Scan_and_Capture_Document_Rotate_1Scan_and_Capture_Document_Rotate_1

 

Thank you for participating in the HP Community.

Reminder:  The Community is not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

 

Dragon-Fur

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation