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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Carole24
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No fax confirmation when faxing remotely

HP Recommended
HP OfficeJet Pro 9015
Microsoft Windows 10 (64-bit)

When I'm working through a remote connection (via Remote PC) to my office and sending faxes from an HP Office Jet Pro 9015 the machine does not print a fax confirmation. When I am in the office, faxing via the same app and the same computer (minus the remote connection) it prints a fax confirmation. Any ideas what the problem is?

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Carole24

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Step 1: Print a fax test report

To begin troubleshooting, print a fax test report to identify any issues with the printer, phone line connection, or fax settings. On the printer control panel, locate Run Fax Test or Fax Test Report in the Fax or Setup menus.

Review the report for any tests that failed and follow any instructions provided. If the issue is not resolved, continue to the next step.
 

Step 2: Redial the number and adjust sending settings

Confirm the following dialing requirements and fax settings to help identify issues when faxes do not send. Fax setup and preferences settings are in the Fax or Setup menus on the printer control panel.

  • Manually dial the fax number: From the printer, dial the number as if you are making a phone call, including the area code, the access code such as '9' to connect to an outside line, and the long-distance country code. If dialing with speed dial, confirm the saved number has required pauses between numbers (adding a dash between 9 and the area code, for instance).

  • Lower the fax speed: Select the slow or standard setting.

  • Turn off Error Correction Mode: Turning off this feature can improve sending success when the phone line quality is poor, but the image quality of the received fax might be unsatisfactory. If this must be turned off to send faxes, have the phone service provider check the line quality.

  • Send the fax in black and white: If a color fax cannot be sent, the receiving fax machine might not support the feature.

  • Confirm the dialing type (tone or pulse): Most phone lines use tone dialing.

  • Enable error reporting: Turn on the Fax Error Reports feature to print a report if an error occurs when sending or receiving a fax. If the report includes a numeric error code, go to Fax Error Codes and Solutions.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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