Not 2-side scanning properly

CraigJM · ‎12-19-2020

In 2-side printing, after first sides done it prompts you to reinsert the pages without turning them over, and click the proceed button. It re-scans the same first sides again!

ShlomiL · ‎12-19-2020

Hi,

The printer supports 2-sided printing, it does not support 2-sided scanning or copying or an original.

What exact steps are taken? are you trying to print or scan both sides?

What application are you trying to scan both sides from?

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greenturtle · ‎12-20-2020

Hi,

Thanks for using the HP Support Community. Apologies for jumping in here.

Check out this resource on how to scan 2 sided document on the printer and also to save as a small PDF file after scanning.

https://www.youtube.com/watch?v=h9g9JjLEV1k

This is done using the HP FULL solution software which can be downloaded and installed from this link:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-color-laserjet-pro-m282-m285-multifunc...

Hope that helps!

I am an HP Employee
Although I am speaking for myself and not for HP.
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