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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-28-2022 02:15 AM

HP Recommended
Product: HP Color LaserJet Enterprise MFP M480f
Operating System: macOS 12.0 Monterey

Hi,

 

I'm not able to scan with my MFP M480 on Mac OS Monterey. I switched from Windows 10/11 to Mac OS a couple of weeks ago. On Windows everything was working fine.

 

I tried all the steps i could find in this forum.

 

Uninstalling the HP Software

Resetting the printer System

Rebooting

Reinstalling with and without HP Easy Start/Scan/Smart

via USB and/or Ethernet

install the latest firmware (Feb 2022) on the printer

 

and so on, but nothing works. The printer works fine no matter how i installed it. Either with the built in drivers or after using HP Easy Start.

 

If i open the scanner and try to scan via flatbed, it shows the message "The scanner failed to complete the overview scan." If i switch to the document feeder it will know if there is no document present. If i add a document and press scan, nothing happens. The "scan" button switches to "cancel" and that is it.

 

I hope someone can help.

 

Thanks

Category:
9 people had the same question
1 REPLY 1

‎06-21-2022 06:41 AM

HP Recommended

Nobody from HP able to help? Its frustrating to use my mobile phone as "scanner" 

1 person found this reply helpful
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