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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Is there OCR software for HP 8130e?  Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Megan-2021 

 

Welcome to the HP Community --

 

Update / Edit - Add an example image HP Smart Scan and Save

 


@Megan-2021 wrote:

Is there OCR software for HP 8130e?  Thank you.


 

Yes - HP can provide Save as Editable Text -- there are "strings attached".

 

If you want HP to provide you with OCR / Save as Editable Text PDF, you can have that feature along with other premium print and scan features → You must enable the HP+ service contract.

 

------------ Important ------------

 

You need NOT sign up for HP+ to get OCR.

 

OCR is available online as a free service (as long as you trust they won't steal your information) or as a purchase from one of the suppliers (Adobe, for example).

 

If you wish to do that, you are done - no more reading.

 

----------------------------------------------------

Continuing...

 

HP+ is free in the sense that you need not purchase the contract.

There are no up-front costs to enable the HP+ service.

 

HP+ does come with requirements for both HP and you, the customer.

 

-- Important --

HP+ makes permanent changes to the way you use your printer. 

HP+ service, once enabled, cannot be cancelled or removed.

READ first, then act.

 

Open

 User Guide - HP OfficeJet Pro 8120e - HP OfficeJet Pro 8130e Series

Page 7

 

Excerpted

 

Requirements for HP+ printers

 

This topic describes the requirements for HP+ printers.


Keep the printer connected to the Internet


HP+ printers are cloud-connected devices that must remain connected to the Internet in order to function. The
Internet connection enables the printer to deliver HP+ specific app features and firmware updates.


During setup, you must connect the printer to the Internet using a supported network connection. After setup,
you can print using a USB cable connection, if desired, but the printer must still be connected to the Internet.


Use Original HP cartridges


Original HP cartridges are cartridges manufactured and sold by HP in official HP packaging. If non-Original HP
supplies or refilled cartridges are installed, HP+ printers will not operate as expected.


Have an HP account


Create or sign into an HP account to manage your printer.

 

--------------------------------------------------------------------

Start -

Information for HP+ service contract

and

The separate contract for Instant Ink subscription

 

HP+ refers to an optional contract for Service and Benefits available on select "e" Printers.

Signing up requires deliberate action on the part of the customer.

 

HP+ is an optional service contract that includes both benefits and responsibilities.

 

HP+ in a broader sense might appear - at least from a customer's perspective - to include HP Instant Ink.

 

HP Instant Ink is also a contract --

This time the contract is for a service:  Print-by-Page Subscription to Instant Ink service plan

 

Instant Ink subscription requires acceptance of the service and a credit card to secure the plan.

 

When you sign up (enable) HP+, you might be offered a trial or contract for Instant Ink.

 

Instant Ink is a great service for those who can benefit from the service and who are willing to accept the constraints within the contract.

 

-- Important --

  • The offer for Instant Ink can be declined / refused.

and

  • Like HP+, Instant Ink changes the way you use your printer.
  • Instant Ink can be cancelled -- there are "strings".
  • Do not sign up for Instant Ink unless you understand AND want the service.

 

HP Instant Ink Support - Website 

 

-- Ask if you want / need additional information about Instant Ink --

 

--- --- --- --- --- --- --- ---

Things that are HP+

 

Reminder

HP Instant Ink and HP+ are two separate service contracts.

An HP Instant Ink subscription is not required as part of the HP+ setup or the HP+ service contract.

 

HP+ > Benefits, Requirements, Your Responsibilities

 

READ about HP+

 HP+ Printing – Website / Information / FAQ

Scroll down on page to “Top Questions

 

Set up / Optionally enable HP+

HP+ printer setup help

 

-- Premium Print and Scan features --

 

 Read >>> About HP Smart Advance for HP printers

 

HP Smart Advance enhances the HP app experience by including additional features and tools, such as Advanced Scan, Advanced Shortcuts, and Print Anywhere. HP app settings and features vary by device, printer model, and country/region.

 

Note:

To access the HP Smart Advance features, your HP+ enabled or eligible non-HP+ printer must be set up in the HP app with an HP account. For more information, go to HP printer setup (HP app).

 

HP Smart Advance features

HP Smart Advance includes the following enhanced features and tools:

  • Advanced Scan includes automated scan quality features, Advance Presets, and conversion tools to work with text from images. For more information, go to Using advanced scanning features (HP app).
  • Advanced Shortcuts includes Save as Text Files and Smart File Name settings. For more information, go to Use HP app Shortcuts.
  • Print Anywhere allows you to send a print job to your printer from anywhere. For more information, go to Print Anywhere with the HP app.

 

 Advanced Scan - Notes - Details

 HP printers - Using advanced scanning features (HP App)

 Topic:  Save scans as searchable or editable text files

 

Read all, including the FAQs

  • What is the HP Smart App and its requirements?
  • What if my cloud printer is missing, offline, or unavailable in the HP Smart app?
  • What do I do if the advanced scan features are missing (HP Smart app)?
  • Which non-HP+ printers are eligible for Print Anywhere?

===================================

 

Example - HP Smart - Windows - Scan Document and Save

Sample includes editing / changing the File Type when saving

 Additional File Types are displayed / available when Printer is HP+ enabled

HP_Smart_Win_Scan_Document_Save_17HP_Smart_Win_Scan_Document_Save_17

 

===================================

Message Content References

 

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 

 HP Support Official Channel – HP Support Video Gallery

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

 OR

HP OfficeJet Pro 8130e All-in-One series  

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

7 REPLIES 7
HP Recommended

@Megan-2021 

 

Welcome to the HP Community --

 

Update / Edit - Add an example image HP Smart Scan and Save

 


@Megan-2021 wrote:

Is there OCR software for HP 8130e?  Thank you.


 

Yes - HP can provide Save as Editable Text -- there are "strings attached".

 

If you want HP to provide you with OCR / Save as Editable Text PDF, you can have that feature along with other premium print and scan features → You must enable the HP+ service contract.

 

------------ Important ------------

 

You need NOT sign up for HP+ to get OCR.

 

OCR is available online as a free service (as long as you trust they won't steal your information) or as a purchase from one of the suppliers (Adobe, for example).

 

If you wish to do that, you are done - no more reading.

 

----------------------------------------------------

Continuing...

 

HP+ is free in the sense that you need not purchase the contract.

There are no up-front costs to enable the HP+ service.

 

HP+ does come with requirements for both HP and you, the customer.

 

-- Important --

HP+ makes permanent changes to the way you use your printer. 

HP+ service, once enabled, cannot be cancelled or removed.

READ first, then act.

 

Open

 User Guide - HP OfficeJet Pro 8120e - HP OfficeJet Pro 8130e Series

Page 7

 

Excerpted

 

Requirements for HP+ printers

 

This topic describes the requirements for HP+ printers.


Keep the printer connected to the Internet


HP+ printers are cloud-connected devices that must remain connected to the Internet in order to function. The
Internet connection enables the printer to deliver HP+ specific app features and firmware updates.


During setup, you must connect the printer to the Internet using a supported network connection. After setup,
you can print using a USB cable connection, if desired, but the printer must still be connected to the Internet.


Use Original HP cartridges


Original HP cartridges are cartridges manufactured and sold by HP in official HP packaging. If non-Original HP
supplies or refilled cartridges are installed, HP+ printers will not operate as expected.


Have an HP account


Create or sign into an HP account to manage your printer.

 

--------------------------------------------------------------------

Start -

Information for HP+ service contract

and

The separate contract for Instant Ink subscription

 

HP+ refers to an optional contract for Service and Benefits available on select "e" Printers.

Signing up requires deliberate action on the part of the customer.

 

HP+ is an optional service contract that includes both benefits and responsibilities.

 

HP+ in a broader sense might appear - at least from a customer's perspective - to include HP Instant Ink.

 

HP Instant Ink is also a contract --

This time the contract is for a service:  Print-by-Page Subscription to Instant Ink service plan

 

Instant Ink subscription requires acceptance of the service and a credit card to secure the plan.

 

When you sign up (enable) HP+, you might be offered a trial or contract for Instant Ink.

 

Instant Ink is a great service for those who can benefit from the service and who are willing to accept the constraints within the contract.

 

-- Important --

  • The offer for Instant Ink can be declined / refused.

and

  • Like HP+, Instant Ink changes the way you use your printer.
  • Instant Ink can be cancelled -- there are "strings".
  • Do not sign up for Instant Ink unless you understand AND want the service.

 

HP Instant Ink Support - Website 

 

-- Ask if you want / need additional information about Instant Ink --

 

--- --- --- --- --- --- --- ---

Things that are HP+

 

Reminder

HP Instant Ink and HP+ are two separate service contracts.

An HP Instant Ink subscription is not required as part of the HP+ setup or the HP+ service contract.

 

HP+ > Benefits, Requirements, Your Responsibilities

 

READ about HP+

 HP+ Printing – Website / Information / FAQ

Scroll down on page to “Top Questions

 

Set up / Optionally enable HP+

HP+ printer setup help

 

-- Premium Print and Scan features --

 

 Read >>> About HP Smart Advance for HP printers

 

HP Smart Advance enhances the HP app experience by including additional features and tools, such as Advanced Scan, Advanced Shortcuts, and Print Anywhere. HP app settings and features vary by device, printer model, and country/region.

 

Note:

To access the HP Smart Advance features, your HP+ enabled or eligible non-HP+ printer must be set up in the HP app with an HP account. For more information, go to HP printer setup (HP app).

 

HP Smart Advance features

HP Smart Advance includes the following enhanced features and tools:

  • Advanced Scan includes automated scan quality features, Advance Presets, and conversion tools to work with text from images. For more information, go to Using advanced scanning features (HP app).
  • Advanced Shortcuts includes Save as Text Files and Smart File Name settings. For more information, go to Use HP app Shortcuts.
  • Print Anywhere allows you to send a print job to your printer from anywhere. For more information, go to Print Anywhere with the HP app.

 

 Advanced Scan - Notes - Details

 HP printers - Using advanced scanning features (HP App)

 Topic:  Save scans as searchable or editable text files

 

Read all, including the FAQs

  • What is the HP Smart App and its requirements?
  • What if my cloud printer is missing, offline, or unavailable in the HP Smart app?
  • What do I do if the advanced scan features are missing (HP Smart app)?
  • Which non-HP+ printers are eligible for Print Anywhere?

===================================

 

Example - HP Smart - Windows - Scan Document and Save

Sample includes editing / changing the File Type when saving

 Additional File Types are displayed / available when Printer is HP+ enabled

HP_Smart_Win_Scan_Document_Save_17HP_Smart_Win_Scan_Document_Save_17

 

===================================

Message Content References

 

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 

 HP Support Official Channel – HP Support Video Gallery

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

 OR

HP OfficeJet Pro 8130e All-in-One series  

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Thank you VERY much, Dragon-Fur!

HP Recommended

P.S. Dragon-Fur:

How can I know if I am already signed up for HP+?  The initial installation in December 2025 was so confusing, I do not know if the HP tech installing this printer for me asked me if I wanted to sign up. I hope I am NOT signed up!

Thanks again!

-- Important --

HP+ makes permanent changes to the way you use your printer. 

HP+ service, once enabled, cannot be cancelled or removed.

 

HP Recommended

@Megan-2021 

 

You are welcome.

 

Signing up for HP+ requires your consent -- it might have been more obvious were you the one answering the setup questions during the printer's setup.

 

Regardless, there are easy ways to check --

 

For example,

 

Open HP Smart (Windows)

Open Printer Settings 

Enter the PIN when asked --  Remember that the default PIN is included on the Printer label

 User Guide - HP OfficeJet Pro 8120e - HP OfficeJet Pro 8130e Series

Inside the printer cartridge area as illustrated on Page 2, Item #6

 

Next,

When the Printer Settings menu opens,

Scroll down to Topic Settings

If you see the option for Print Anywhere,

then your printer is HP+ enabled.

 

Example of an HP+ enabled Printer

HP Smart - Main Menu > Printer Settings

Print Anywhere

HP_Smart_Win_HP+_Print_Anywhere_9HP_Smart_Win_HP+_Print_Anywhere_9

 

-- What if? --

 

Yes, there are those strings that were mentioned:

HP+ enabled printers

 User Guide - HP OfficeJet Pro 8120e - HP OfficeJet Pro 8130e Series

Page 7

 

  • Printer must use HP genuine ink, not refills with an embedded HP Chip.  If you are willing to purchase HP ink cartridges, this is a "no big deal" feature.
  • Printer must be connected to the Internet -- If your network is stable, connecting the printer to the Internet does provide access to features that are not otherwise available, even without HP+.
  • You must have an HP Account - You already have one of these -- An HP Account is required to use HP Smart (Windows) and / or the HP App (Mobile).

 

-- Dragon Opinion --

The HP+ premium features are nice -- there are several, in fact.

One of these is Print Anywhere -- the replacement for ePrint.

True -- Print Anywhere is tied to HP Smart / HP App and is not "stand alone".

On the positive side, Print Anywhere is actually supported and is more secure.

 

None of my comments are meant to sway your opinion.

They are just Dragon observations.  

I want you to have what you want.

--------------------

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

 

 

Dragon-Fur

HP Recommended

Many thanks once again Dragon-Fur for your kind, prompt and helpful reply.  This is what you wrote:

Next,

When the Printer Settings menu opens,

Scroll down to Topic Settings

If you see the option for Print Anywhere,

then your printer is HP+ enabled.

 

I did not see "Print Anywhere" but do have "Print from other devices" under "Manage Printers."  It requires getting software so maybe that is the equivalent of the "Print Anywhere" option???  I hope this means I am NOT HP+ enabled as I would have to give HP a failing grade for technical customer support. 

 

Technical support does not call back when they say they will and they cannot fix what seems to me simple technical issues.  One of the two tech specialists hung up on me when he got frustrated not being able to fix things. And trying to call them back does not work either. So, Dragon-Fur, I so appreciate your CORRECTLY answering my OCR question as two different HP techs and five hours of my valuable time later, they still could not correct the issue.  They still have not called me back despite their having given me two different telephone appointments which they did not keep.  I wish they knew how disappointed I am with their service.  Thank you so much for being there for me/us!!

HP Recommended

@Megan-2021 

 

You are welcome.

 

Print Anywhere is unique and is part of the premium HP+ / select non-HP+ printer services.

 

Because your printer is an eligible HP+ printer, the only way to "switch on" Print Anywhere is to enable the HP+ service.

 

Said another way -- HP+ is not sneaky or hidden.

 

 

All good, then.

Happy Printing.

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

 

 

Dragon-Fur

HP Recommended

Thanks again, Dragan-Fur!  You have been most helpful.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.