Obtain PIN on HP OfficeJet Pro 9015e. Cannot scan

[CPD-510]

I tried to scan a document and could not because I don't have a PIN.  How to obtain a PIN.  I have a HP Officejet Pro 9015e.

[Kuroi_Kenshi]

Hi @CPD-510,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding PIN recovery!  

We're thrilled to have the opportunity to assist you and provide a solution.

The PIN required for scanning on the HP OfficeJet Pro 9015e is usually related to either HP Smart App account verification, Administrator settings, or Embedded Web Server (EWS) security. Here’s how you can retrieve it:

1. Check the Printer Control Panel for the PIN

• On the printer touchscreen, go to:
  Settings → Printer Maintenance → Administrator Settings
• Look for PIN or Administrator Password
• If a PIN is set, you may need to reset it if forgotten.

2. Obtain the PIN from the HP Smart App

• If your printer is linked to HP Smart, the PIN may be associated with your HP Account.
• Open the HP Smart app on your computer or phone.
• Navigate to Printer Settings → Security and check if a PIN is listed or required.

3. Check the Printer's Embedded Web Server (EWS)

1. Find your printer’s IP address:
   • On the printer touchscreen, go to Settings → Network Setup → View IP Address.
2. Open a web browser and enter the IP address (e.g., http://192.168.1.100).
3. Go to Settings → Security and check if a PIN or password is required.

4. Reset the Administrator PIN (if needed)

If the PIN has been set and forgotten, a factory reset may be required:

1. Restore Printer Defaults
   • Settings → Printer Maintenance → Restore Defaults
   • Choose Restore Network Defaults (if needed)

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,