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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-20-2021 12:29 PM

HP Recommended
Product: Dell computer HPall in one ink jet 5200
Operating System: Microsoft Windows 10 (32-bit)

When scanning, the outcome is always enlarged. When printing from my phone the print is enlarged. The only time it seems standard is when I send something to print from my computer next to the printer. It appears that I have changed the default but I don't see a default.

Category:
1 REPLY 1

‎07-23-2021 11:30 PM

HP Recommended

@laangyal

 

Welcome to HP Support Community


I would like to help

 

Please ensure the printer has the latest Firmware https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Next restore the printer back to factory default and set it up again

 

. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch ( Setup ). 2. Touch Tools , touch Restore Factory Defaults, and then follow the onscreen instructions.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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