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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
jargey99
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Message 1 of 6
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Office Jet Pro scanning mystery!

HP Recommended
Microsoft Windows 7 (64-bit)

Scanning Mystery -Officejet Pro 8610. Just setting up this printer. Everything's ok when I scan a document on the glass, using my computer (Windows 7) following the steps in the HP Assistant. It scans & goes into the My Documents folder. BUT..when I scan using the controls on the printer, it completes the scan ok, but I can't find the file on my computer! Its not in the My Documents Folder???  Where does it go?

Any help / advice would be apprecited. Thanks.

5 REPLIES 5
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 6
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@jargey99

 

I reviewed your post and I understand that you are facing issues scanning from the printer front panel.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/docum...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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jargey99
Author
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I thought I had already posted back .....sorry....been busy shovelling snow!!

thanks fossette....I will try this when iget a chance...and i WILL post back after👍

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 4 of 6
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@jargey99

 

Thank you for keeping me posted.

 

Do perform the suggested steps whenever you get time.

 

Let me know how it goes.

 

Cheers!

The_Fossette
I am an HP Employee

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jargey99
Author
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Message 5 of 6
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Update. I also subsequently ran into a "Printer Failure" error message on this machine.

It's now in the electronics recycling bin at my local green depot!😞

thanks for the help fossette.

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Echo_Lake
HP Support Agent
HP Support Agent
26,801 26,735 1,258 1,302
Message 6 of 6
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@jargey99

Thank you for posting back. 

 

I am writing you on behalf of @The_Fossette as he is away from work, and he suggested that I write to you concerning.
Apologize for inconvenience caused, please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

ECHO_LAKE
I am an HP Employee

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