Office Jet Pro scanning mystery!

[jargey99]

Scanning Mystery -Officejet Pro 8610. Just setting up this printer. Everything's ok when I scan a document on the glass, using my computer (Windows 7) following the steps in the HP Assistant. It scans & goes into the My Documents folder. BUT..when I scan using the controls on the printer, it completes the scan ok, but I can't find the file on my computer! Its not in the My Documents Folder???  Where does it go?

Any help / advice would be apprecited. Thanks.

[The_Fossette]

@jargey99

I reviewed your post and I understand that you are facing issues scanning from the printer front panel.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/docum...

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[jargey99]

I thought I had already posted back .....sorry....been busy shovelling snow!!

thanks fossette....I will try this when iget a chance...and i WILL post back after👍

[The_Fossette]

@jargey99

Thank you for keeping me posted.

Do perform the suggested steps whenever you get time.

Let me know how it goes.

Cheers!

[jargey99]

Update. I also subsequently ran into a "Printer Failure" error message on this machine.

It's now in the electronics recycling bin at my local green depot!😞

thanks for the help fossette.

[Echo_Lake]

@jargey99

Thank you for posting back. 

I am writing you on behalf of @The_Fossette as he is away from work, and he suggested that I write to you concerning.
Apologize for inconvenience caused, please feel free to contact us here anytime you need any further assistance.
 

Have a great day!