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‎01-10-2024 11:21 AM

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer
Operating System: Microsoft Windows 11

OfficeJet3830 suddenly no longer has option for manual 2 sided scanning.  Software / Windows auto updates issue?

 

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4 people had the same question
5 REPLIES 5

‎01-31-2024 10:26 AM

HP Recommended

I have the same issue as well, it used to be an option and now it is gone

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‎02-01-2024 09:48 AM

HP Recommended

I have the same issue. I have used the feature multiple times. Now it is gone.

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‎02-05-2024 10:49 AM

HP Recommended

Same issue on my Windows 11 PC. I installed the HP drivers and software on my Windows 10 virtual machine and the issue exists there as well. So, maybe an update from HP to the printer killed two-sided scanning.

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‎02-05-2024 11:26 AM

HP Recommended

Anyone have an old version of the software to try? I tossed my CD out long ago, and I don't see the older versions archived here

1 person found this reply helpful
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‎03-09-2024 07:09 PM

HP Recommended

I have older versions of the driver installs.  I'll experiment and see which version still has the feature.

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