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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-10-2024 11:21 AM

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer
Operating System: Microsoft Windows 11

OfficeJet3830 suddenly no longer has option for manual 2 sided scanning.  Software / Windows auto updates issue?

 

Category:
4 people had the same question
5 REPLIES 5

‎01-31-2024 10:26 AM

HP Recommended

I have the same issue as well, it used to be an option and now it is gone

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‎02-01-2024 09:48 AM

HP Recommended

I have the same issue. I have used the feature multiple times. Now it is gone.

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‎02-05-2024 10:49 AM

HP Recommended

Same issue on my Windows 11 PC. I installed the HP drivers and software on my Windows 10 virtual machine and the issue exists there as well. So, maybe an update from HP to the printer killed two-sided scanning.

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‎02-05-2024 11:26 AM

HP Recommended

Anyone have an old version of the software to try? I tossed my CD out long ago, and I don't see the older versions archived here

1 person found this reply helpful
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‎03-09-2024 07:09 PM

HP Recommended

I have older versions of the driver installs.  I'll experiment and see which version still has the feature.

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