OfficeJet 8020e wont print- keeps asking for "recipient fax number"?

[JAS888]

OfficeJet 8020e wont print- keeps asking for "recipient fax number"?

[Dragon-Fur]

@JAS888 

Welcome to the HP Community --

Outside of the context of what you might have already tried to fix the problem, the answer is perhaps similar to that posted previously in answer to this question.

For example,

Pop-up messages that display on your screen are different from messages or errors that display as a result of configuring a task (for example, print job).

The following is relevant to print job submission using a supported printer model, and a supported version of Windows.

Possible reasons for this reaction when submitting a print job might include one or more of...

• The full driver printer software is not installed.

OR

• The full driver printer software is installed but is not fully functional (corruption of some kind).

Reference

Web Pack Installation - Open Web Page - Full Driver Printer Software

HP OfficeJet Pro 8020 All-in-One EasyStart Printer Setup Software – Offline Use Only 

>>>  Download, Save, and Install

>>>  Ask if you need / want additional information on how to (re)install the full driver printer software.

Other reasons for "Printer thinks it is a fax"

• The full driver printer software is installed and is functional and the Default Printer is not correct or is under the control of Windows.

• The full driver is installed, is functional, and the default printer is selected -- the Printer in the job setup is pointed at the "fax driver" instead of the print driver.

• Worth checking > Printer Properties > Tab Advanced > Driver is not pointed to (selecting) the HP driver

Examples

= = = = = = = = = = = = = = = =

Preparation > Check / enable the printer as the “Default Printer”

Windows 11

Settings > Bluetooth & devices > Printers and scanners

Scroll down > Switch OFF Let Windows manage my default printer

Scroll up > Select (Left-Click) your printer from the list of printers > Set as Default

Windows 10

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

Default_Printer_Check_and_Manage_3

= = = = = = = = = = = = = = = =

Job Configuration

Example - HP Smart - Windows - Simple PDF Print

Print menu - Printer selection list - Select the Printer and not the "Fax"

HP_Smart_Win_PDF_Print_15

Adobe Reader - PDF Print - Main Menu / Properties

Select the Printer (and not the Fax)

PDF_Reader_Main_Menu_Border_10

Less likely -

Worth checking

============================

Windows - Printer Properties

Example - Windows - with Full driver printer software installed -

Printer Properties > Tab Advanced > Driver = HP driver and not the IPP / Microsoft driver.

Settings > Bluetooth & devices > Printers & scanners

Select your installed printer from the list

Select Printer Properties

Open Tab Advanced

In the Driver section, verify / adjust to the HP driver

Example - Windows - Printer Properties . Driver selection / Keep Printed Documents (Reprint)

Printer_Properties_Reprint_10

===================================

Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Printers

• HP OfficeJet 8020e All-in-One Printer series
• HP OfficeJet Pro 8020e All-in-One Printer series

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"