OfficeJet 8710 will not print, scan or copy

[DumbTube]

I can’t print, copy, or scan on my hp office jet pro 8710.

it is on, connected, everything updated. And every job we do, whether it’s a simple scan, copy, or print, the screen says the job is  “copying” or “scanning” and it never completes the job.

When you hit copy, it makes The initial sound in the machine then just stops and the screen continues to show the in progress sign forever. 

I tried the ' unplug off for 60+ seconds' and it didnt help.

Note that System Status reports, printer test reports etc all print as normal. Also I can scan a document through the web interface as normal, just not from the printer itself.

Please send me the Hradware reset code for my printer. 

Thanks

[Jay_G24]

Hi @DumbTube,

I'd like to help!

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[DumbTube]

Nope, that didnt help - I need the special instructions/codes to rese the printer as you have advised to others with the exact same problem. 

Model is a HP OfficeJet Pro 8710 

Thanks

[Jay_G24 · Accepted solution]

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping